BAI Featured Innovation

The “New” Finance
Ecosystem

Putting Customers at the Heart of the Value Chain

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Concentrix

Regulatory and digital technology changes are transforming the financial services industry at an unprecedented rate. New laws are creating more confidence in the system, but also have given rise to emerging entrants driving big changes. Financial services providers needing to transform in ways that matter to customers should consider these four strategic CX principles as foundational to maturing customer journey programs and initiatives.

















Concentrix