BAI Featured Innovation

Managing Today's Branches

with Yesterday's Tools

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A recent Celent survey, Managing Today's Branches with Yesterday's Tools, examined the current branch banking environment, aiming to answer three questions:

  • What are banks’ top branch objectives?
  • What challenges are associated with delivering on those objectives?
  • How does technology help maximize branch efficiency and effectiveness?

This Executive Summary offers a snapshot into the research and what matters most in today’s branches.