BAI Webinar

How ATM outsourcing solves ATM security challenges

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RECORDED: October 4, 2022
TIME: 1:00 - 2:00 PM CT

In an age when cyber security is top of mind for virtually everyone, the security of physical channels, like the ATM, must not be overlooked. The ATM remains a critical service delivery and satisfaction driver, but as resource allocations follow mobile and online channels, ATM management and security may not keep pace. Consequently, banks and credit unions of all sizes are considering how to outsource the management of ATMs to reduce resource needs while ensuring customer data, experience and loyalty remain safe and intact.

Staying a step ahead of the bad actors who are intent on breaking into ATMs — either physically or digitally — is complex and a constant battle. Outsourcing your ATM fleet management to a third party removes the headache but the security protocols deployed by that provider must be formidable.

Join us for this complimentary webinar to learn:

  • What current and emerging security threats to ATMs and self-service devices should you be aware of
  • Best practices to protect against cyber and physical security threats
  • ATM as a Service as a strategy to improve service, reduce operational complexity and take on security threats all at once
  • The security components of an ATMaaS solution and what to look for in a provider


Shpend Ibraimi
Executive Director, ATM as a Service for North America

Shpend Ibraimi is the Executive Director, ATM as a Service for North America in the Payments and Network division of NCR. In this role, he leads the design, delivery, and enhancement of the ATM as a Service solution for the North America market. Shpend has more than a decade of experience in the financial services industry. Prior to joining NCR, he was VP, ATM Channel Manager for UMB Bank, a $20 billion in deposits financial institution, where he led the ATM operations and product team.


Max Garcia
CISO, Banking Division

Max Garcia is the Executive Director, CISO Banking Division for NCR globally. In this role, his security responsibilities include Customer Audit, Industry Compliance, Industry Security Planning, Industry IT Risk Management, SaaS Data Center Security (on-prem and cloud), SaaS and Application Audit/Compliance, Industry Incident Response, Industry 3rd Party Risk Management and Industry Vulnerability Management. Max has spent most of his career, 20+ years, in the financial services sector with a broad experience in technology, operations and security. Prior to joining NCR, he was CISO for PrimeRevenue, a supply chain finance company that processes over $3B in payments annually and globally.
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