When it comes to compliance training programs, most financial services organizations focus on course completions to determine the success of the program, but that is the bare minimum. For many regulators, the goal of a compliance training program should be ensuring employees have the tools, knowledge, and skillset to succeed and ultimately build a culture of compliance.

To achieve these goals, organizations need to establish key performance indicators (KPI) to measure the success of their training programs. KPIs should be set up to measure how quickly and easily employees complete their training along with how they utilize their training during their daily activities to mitigate incidents and achieve better performance.

In this webinar, we will discuss the core KPIs that financial institutions should measure during training and after training to ensure their programs are effective.

Key discussion topics include:

• Setting and monitoring training KPIs including completions, attempts, and average scores
• Setting and monitoring post-training KPIs including number of incidents, response times, application review/approval times, etc.
• Strategies to identify positive results and replicate them for current and future training
• Strategies to identify areas of opportunity and understand what needs to change to turn them into strengths

PRESENTER:

Emily Stone
Learning Strategy Consultant
Emily Stone Consulting & Coaching

Emily Stone is an experienced instructional designer with over 15 years in the field. She is skilled at analyzing performance gaps, developing learning objectives, and designing training programs that make complex topics easily understandable. Emily holds a master's degree in Learning & Teaching With Technology from Michigan State's College of Education and an Executive MBA from Quantic School of Business and Technology.

In addition to leading projects, Emily enjoys mentoring new instructional designers and served as an instructor for Michigan State's Masters in Educational Technology program for 9 years. Emily is considered a leader in the field of instructional design and was featured on the "How to Be an Instructional Design Rockstar" podcast. She runs her consulting business from Southeast Michigan where she balances work, life, and raising three football-obsessed boys.