How Signal Financial sparked an AI revolution

Join us for an exclusive webinar featuring Signal Financial Federal Credit Union's groundbreaking digital transformation story. Discover how this member-owned financial cooperative serving over 24,000 in the Washington D.C. metro area revolutionized their member service approach, achieving remarkable results:

• 25% increase in first-contact resolution rate.
• 30% improvement in customer satisfaction scores.
• 15% reduction in average handle time.

Learn how Signal Financial leveraged digital member service technologies to enhance engagement, boost operational efficiency, and significantly increase representative productivity. Our expert speakers will share their experiences, strategies, and key learnings from navigating the digital transformation journey in today's rapidly evolving financial landscape.

Key takeaways:

• Implement effective strategies to transition an aging membership base from traditional teller phone systems (handling 18,000 calls monthly) to more efficient digital solutions, improving convenience and expanding capabilities.
• Deploy a unified interaction strategy that reduces wait times, increases first-contact resolution rates, and allows seamless transitions between chat, voice, video, and CoBrowsing functionalities.
• Leverage AI-powered chatbots to handle basic inquiries, resulting in a 15% reduction in average handle time and allowing human representatives to focus on complex, high-value interactions.

Don't miss this opportunity to gain valuable insights on how financial institutions can meet customer expectations for seamless digital interactions while maintaining personalized service. Learn how to drive growth and stay competitive in an increasingly digital-first world.

PRESENTERS:

Dustin Gray
Digital Services Manager
Signal Financial

Adriana Freeman
Digital Member Support Supervisor
Signal Financial

Rick DeLisi
Lead Research Analyst
Glia