When policies and procedures are created or modified, inevitably change will be required — which can be difficult for staff members to adapt to. Management’s goal is to maximize the success of the implementation, while staff’s goal may be minimal disruption in their normal routines. There are ways for managers to implement these changes quickly and make it easier on their employees. These approaches often result in more staff satisfaction and more compliance with the new policies and procedures.

In this webinar, Bill Elliott, CRCM, Director of Compliance Education, Young and Associates, will address specific strategies to avoid these issues, including:

• Managing employee expectations
• Providing resources to adapt to new processes
• Setting manageable goals before, during, and after implementation

Following these strategies when implementing change will help make following new processes and procedures easier for everyone in the organization.

PRESENTER:

Bill Elliott, CRCM
Senior Consultant and Director of Compliance Education
Young & Associates, Inc.

Bill Elliott has over 40 years of banking experience. As a senior compliance consultant and manager of the compliance division with Young & Associates, Inc., Bill works on a variety of compliance-related issues, including leading compliance seminars, conducting compliance reviews, conducting in-house training, and writing compliance articles and training materials.

Bill’s career includes 15 years as a compliance officer and CRA officer in a large community bank, as well as working at a large regional bank. He has experience with consumer, commercial, and mortgage loans, and has managed a variety of bank departments, including loan review, consumer/commercial loan processing, mortgage loan processing, loan administration, credit administration, collections, and commercial loan workout.