STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.
For call centers, the question is whether STIR/SHAKEN can also help businesses reduce threats from criminal use of spoofed calls to help take over customer accounts. The answer is “yes,” but with some significant caveats and limitations.
Join us for this complimentary BAI webinar to learn how to use STIR/SHAKEN, and why it is not a panacea for caller authentication.
Senior Director of Inbound Authentication
Chief Marketing Officer