Today’s consumers expect flexibility and convenience when it comes to making payments. They want the ability to pay their bills when they want (24/7/365), where they want, and how they want — all while ensuring their payments are applied promptly. To meet these evolving expectations, financial institutions must expand their payment offerings beyond traditional online portals.

Join us for an exclusive live demo where we’ll share cutting-edge payment options designed to elevate the customer experience and drive operational efficiency. You’ll see firsthand how these solutions work in real-time and how they can increase adoption, improve collections and reduce support burdens.

Key takeaways:

• Guest payment channels: Discover how offering guest payment options can streamline transactions and improve customer satisfaction.
• AI-powered chatbots: See how virtual CSRs can assist customers, provide support and even accept payments.
• Pay by Text: Explore this growing payment method and how it sets the stage for future Request for Payment (RFP) capabilities.
• CSR-initiated payment notifications: Learn how these tools can improve collections, enhance compliance, and make it easier for customers to pay on time.

Don’t miss this opportunity to see how expanding your payment channels can improve customer engagement, boost collections and position your institution for the future.

PRESENTER:

Stuart Bain
Senior Vice President, Product Management
Alacriti

Stuart is responsible for the Product Management division at Alacriti. He works with business development and sales teams to define Alacriti’s payment processing product roadmap, provide analysis for new products, and enhance existing products. Prior to joining Alacriti, he led several teams responsible for the development and support of multiple payment-related applications at HSBC Bank. Stuart holds a BSc degree in Geological Sciences from St. John’s College, UK, and a second BSc in Financial Services from UMIST, UK.