New technologies enable financial institutions to transform how retail and commercial customers make and receive payments. These innovations present sizable growth opportunities, while delivering better experiences and lowering costs. However, new payment capabilities also introduce fraud risks that must be managed.

In this webinar, we will cover how banks, credit unions, fintechs, retailers, and other participants in the payment ecosystem can tap into these new innovations to fuel growth. We will also cover how businesses can identify fraudulent activity to ensure payment data stays safe.

Key takeaways:

• Adopting new payment technologies like mobile wallets, embedded payments, and faster payment rails to help both banks and non-banks reach new customers and markets to drive growth.
• Transforming payment products like credit cards to build engagement with customers through innovative capabilities like AI analysis of purchase data, virtual card programs, and digital card management.
• Identifying and mitigating the risk of transactional fraud for payments.
• Educating your staff, and your customers, on their roles in maintaining secure payment practices with tips on PCI compliance, data privacy, and information security for payments.

PRESENTER:

Steven Ramirez
CEO
Beyond the Arc

Steven is a strategic advisor with over twenty years of experience working with technology, fintech, and financial services companies. His expertise focuses on developing data-driven strategies to strengthen customer experience, marketing and operations.

Steven is a popular industry analyst, writer, and speaker in financial services and fintech. His insights have appeared in BAI Banking Strategies, American Banker, Financial Brand, and other industry publications. He has presented on customer experience, fintech, and digital trends at BAI events, Finovate, American Banker’s Financial Services Marketing Forum, CRM Evolution, Financial Brand Forum, and more. As the CEO of customer experience agency Beyond the Arc, his clients include banks, fintech companies, and banking associations. Steven earned his BA and MBA from the University of California, Berkeley.