BAI Webinar

Payments transformation: Moving beyond compliance

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RECORDED: June 24, 2021
TIME: 1:00 - 1:30 PM CT

Faster adoption of new technologies, consumer and business demand for real-time payments, lack of a confirmed approach from the Federal Reserve Banks, have all slowed down the move to ISO 20022 for high value payments. While large financial institutions have focused teams to help them with migration, there is widespread lack of understanding of the standard and its benefits.

Join us for this discussion with Rossana Thomas, Vice President Product Management of Fiserv and Gareth Lodge, Senior Analyst from Celent as they share insights from their recent research report on payments modernization.

Gain insights to answer the following questions:

  • What are the key attributes of ISO 20022?
  • Why do you need to prioritize ISO 20022 now?
  • How can your customers and you develop new revenue streams?
  • What is the best approach to maximize benefits across payment types?


Rossana Thomas
Vice President, Product Management

Rossana Thomas leads the product management organization for enterprise payments platform at Fiserv, and has over 30 years of strategy, product development and executive leadership experience within the financial services industry. Prior to joining Fiserv, Rossana worked for KPMG and supported several U.S. financial institutions with their real-time payments implementations. Rossana provided strategic direction to The Clearing House’s ACH, wire and check image exchange solutions during her career at TCH. Rossana is an Accredited ACH Professional (AAP), an established payments industry leader and a member of multiple industry initiatives including NACHA. She is also the winner of the 2020 PayTech Leader of the Year award.

Gareth Lodge
Senior Analyst

Gareth Lodge is Senior Analyst with Celent and recognized globally as an expert in all things payments. He provides his clients actionable insights and analysis through his research, consulting and speaking. Gareth is an expert on bank payment processing, payment networks and infrastructures, including Swift, ACH and Wires, and real-time payments. Prior to joining Celent, Gareth worked for Secura Monde International, a leading cash consultancy; as Regional Research Director of European Payments at TowerGroup; and in corporate strategy at VocaLink Ltd, the UK ACH and ATM network.

Holly HUghes

Holly Hughes
Chief Marketing Officer

Holly Hughes is responsible for leading BAI’s strategic marketing planning and execution for the BAI brand, lines of business and membership. Holly joined BAI in 2014 with over 20 years of marketing experience in multiple industries, helping organizations build their brand and achieve financial success. She has proven success in building brands, driving revenue, leading advertising, guiding social media, managing public relations and creating integrated communication programs.

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