Quick Q&A on

Digitizing the Mortgage Process

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Phillip King is the principal product manager of ServiceLink’s digital mortgage services platform. The mortgage process, he says, has traditionally been very manual. But automation, machine learning and AI are now enhancing and accelerating the game.

He shares timely answers to these important questions:

  • Why is it important for banks and credit unions to match the mortgage origination and closing experience of tech-forward digital lending companies?
  • What are the consumer benefits of an e-closing or a live virtual closing?
  • How is digitization and automation benefiting loan officers?
  • Do some consumers still want a human element to the closing process?
  • How will digitization change the antiquated appraisal process?

Phillip King
Principal Product Manager

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