What is Intelligent Document Processing (IDP)? Hyland’s Tom Davis explains that modern IDP is about so much more than helping banks and credit unions move cost effectively through loan applications and account onboarding.

AI-supported IDP extracts, separates and classifies customer and member data at lightning speed. It helps financial institutions understand context across documents at scale. It creates a more complete financial profile, identifies document errors, and can outline potential products for cross selling. Davis, in our Quick Q&A: Elevating bank efficiency with AI-powered Intelligent Document Processing, explains how this technology will continue to change banking, especially as agentic AI matures.