BAI Quick Q&A on



With 20 years’ experience in customer relationship and product management, Marc Salinas brings experience and real-world insights to his role at Bottomline Technologies. His responsibilities include Digital Banking IQ Relationship Management and Insights, key components of Bottomline’s intelligent engagement solution for banking and wealth management.

Timely answers on these important questions:

  • How are relationship manager responsibilities changing across the bank?
  • What shifts in customer expectations are helping drive these changes?
  • How are banks changing their approach to managing customer relationships?
  • What relationship blind spots do financial institutions typically struggle with?
  • How can technology help address these challenges?

Marc Salinas
Vice President, Customer Engagement Solutions
Bottomline Technologies

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