BAI Webinar

Reimagine your back office: Why employee experience matters in digital banking

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RECORDED: November 16, 2022
TIME: 1:00 - 1:30 PM CT

Two-thirds of financial institutions (FIs) now consider talent a top concern with 40 percent of digital banking decision makers expressing employee turnover as their institution's greatest risk over the next 18 months.

With employee expectations for technology rapidly outpacing what’s available at many organizations, banks and credit unions must alleviate employee technological frustrations with a better banking experience. Is your digital banking platform a workplace challenge?

While customer user experience is key to growth, employee user experience is essential to success. Join us for a conversation led by BAI’s CMO Holly Hughes with Jacob Leick, Manager, Business Product Management at Alkami and Brian Avery, CTO at STAR Financial Bank as they discuss how digital banking plays a critical role in employee retention and business effectiveness.

Key takeaways:

  • Financial institutions must partner with a digital banking provider that embeds themselves in user experience and takes a strategic approach when designing new platform processes to make sure they are optimized for automation and new ways of working.
  • Automation in financial services will increase capacity and free employees to focus on higher-value projects. Digital banking automation reduces human errors and the time needed to complete manual, repetitive tasks. The result is better business outcomes and lower operational costs.
  • Now more than ever, banks and credit unions need to simplify their digital banking processes and streamline their back-end user experience to make interactions easier. When financial institutions alleviate the complexity of digital banking, they can open access to front-line employees not only to help fix problems for account holders but also to be advocates and educators.

Brian Avery

Brian Avery
Chief Technology Officer
STAR Financial Bank

Brian Avery serves as Chief Technology Officer for STAR Financial Bank. He has been with the bank over 10 years, previously serving in various roles within IT and operations. In his current role he drives the planning and implementation of STAR’s technology stack, development of STAR’s digital and payment strategies, and oversees information security. Prior to banking he held various roles providing IT services to state and local governments.

Jacob Leick

Jacob Leick
Manager, Business Product Management

Jacob Leick joined Alkami in 2017 and currently serves as Manager of Business Product Management. He leads a team of former commercial bankers whose passion for easy-to-understand commercial banking products fuels Alkami’s development efforts. Prior to joining Alkami, Jacob spent more than seven years in Product Management at Capital One.

Holly Hughes
Chief Marketing Officer

Holly leads strategic marketing, digital thought leadership, events and strategic programs for BAI. She joined BAI in 2014, bringing with her more than 20 years of marketing and leadership experience across a number of industries. Most recently, she served as SVP and Marketing Director for Fifth Third Bank. Prior to Fifth Third, Holly held a senior marketing leadership position at MidAmerica Bank, a leading community bank in the Chicago market (now PNC).
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