BAI Webinar

Revamp banking operations: From fragmentation to seamless experience

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RECORDED: June 3, 2021
TIME: 1:00 - 2:00 PM CT

Banking is a mature industry, facing a critical need for end-to-end digitization. Too often, legacy systems may be upgraded but instead of making things easier, it somehow becomes even more complex.

That’s because the front office is often detached from the middle and back offices, hindering the seamless experience banks so desperately need. Broken connections arise from having multiple systems, fragmented data, and siloed teams. To truly transform, financial institutions must work from within and holistically address this fragmentation.

Join us for this complimentary BAI webinar to learn about a solution to create connectivity and improve the customer experience in loan servicing, payment operations and card operations.

Key takeaways:

  • Approaches for streamlining loan servicing
  • Best practices for efficient payment operations
  • Strategies for improving customer satisfaction and the employee experience


Greg Kanevski
Global Head of Banking

Greg Kanevski is the Global Head of Banking for ServiceNow serving as the company’s subject matter expert and leading the strategic plan for products within the retail and commercial banking sector. Prior to ServiceNow, Greg led a centralized group of experienced professionals managing risk for a diverse number of business lines including technology, corporate security and data management. His team was accountable for the first line risk responsibilities including assurance, risk assessments, program governance and execution as well as quantification analysis.

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