COVID-19 disrupted the way many customers interacted with their banks and credit unions. To address the immediate issues, financial institutions made quick updates as branches closed and more customers accessed their digital accounts.

Financial leaders have continued to evolve their customer service as they consider how organizations should enhance their approach in 2021 and post-COVID. Get fresh insights on the future of customer service as part of BAI’s three-day series.

On-demand digital content delivered to your inbox:

Tuesday, October 27

• How will customer service evolve in 2021? BAI’s Holly Hughes moderates a panel discussion with Daniel Hoke from U.S. Bank and Ravi Vakacherla from People’s United Bank.
• A report from Neustar outlines how your bank or credit union can serve callers safely and efficiently during the pandemic.

Wednesday, October 28

• BAI’s Terry Badger talks with Patrick Reetz from Revation Systems on how banks and credit unions can maintain the human touch while going digital.
• Create relationship-based customer experiences. A report from ServiceNow outlines a proven approach.

Thursday, October 29

• BAI Banking Strategies takes a look at how financial institutions are enhancing their mobile and online offerings to provide better customer service as COVID-19 accelerates the move to digital banking.
• Improve customer and employee satisfaction. Learn how ServiceNow's platform enables streamlined operations and connected experiences.

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