BAI Webinar

State of small and medium business: Trends and banking insights

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RECORDED: February 23, 2023
TIME: 1:00 - 2:00 PM CT

Financial services leaders cite their top business challenge will be new client acquisition in 2023, based on BAI research. They must also account for the unprecedented changes in the small and medium business (SMB) market, from formations to profits and peak deposits from stimulus programs like PPP.

In 2023, financial organizations must understand the small business landscape, client needs, and emerging prospects to stay competitive. Join our state of SMB industry webinar to gain insights from leading experts at BAI, BrightQuery, and Equifax.

Get the answers to these strategic questions and more:

  • What are the latest shifts in SMB formations, employees, revenue, and profit?
  • What are the banking sentiments and preferences of SMB owners going into 2023?
  • How will deposit trends impact how banks service the SMB market?
  • How will macroeconomic shifts affect SMB lending, delinquency, and defaults?


Jason Mencias
Director, Research

Jason joined BAI in 2012 and has over 15 years of financial services experience in the areas of benchmarking, retail banking, marketing, and product management. He helps create actionable insights from BAI’s rich benchmarking and research data so that our clients make smarter decisions. Prior to joining BAI, Jason held analytics and management positions with Open Solutions, marketing technology firms, and various financial services companies.

Anthony Chan
Chief Economist

Dr. Anthony Chan is Chief Economist at BrightQuery. Previously, he was Managing Director, Chief Global Economist at JPMorgan Chase & Co. He earned his B.B.A. in Finance and Investments degree from Baruch College and his master's and doctorate from the University of Maryland. He has worked as a professor at the University of Dayton and was an Economist at the Federal Reserve Bank and Barclays. He was a Doctoral fellow at the Board of Governors of the Federal Reserve in Washington, D.C. Anthony also serves as the Treasurer of the Skyhook Foundation.

Elaine Makdah
Senior Consulting Analytics Specialist

Elaine Makdah has been with Equifax since 2006, joining with the acquisition of PayNet, Inc. in 2019. She brings 29 years of experience to her position. Elaine is instrumental to the monthly production of Equifax’s U.S Small Business Indices, having played a major role in the design, development and automation of these products. In her current consulting analytics role, she also contributes to the production of strategic business reviews, which benchmark specific clients against peers, providing business insights and strategic conclusions. Elaine has additional expertise in analyzing the effectiveness of risk models, scores, and data sources, presenting and developing alternative credit decision strategies to financial institutions.