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Do you have the digital technologies your customers want? Have you evaluated the impact digital acceleration has on branches and contact centers? New BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.
Join us for this complimentary webinar to gain the actionable insights you need to make smart decisions about how best to meet your customers’ needs as their needs and expectations continue to evolve.
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Director, Research and Content Delivery
Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.