BAI Webinar

Why shared services are your superpower

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RECORDED: November 30, 2022
TIME: 1:00 - 2:00 PM CT

Banks and credit unions have traditionally operated within strictly defined customer-facing service lines. While this division of labor and responsibility makes for safe and tidy operational compartments, it also creates an environment that's slow to evolve, hamstrung by inconsistent customer and employee experiences, inefficient, and prone to error.

Banks and credit unions need to step outside their comfort zone and adopt a shared services mindset that leverages consistent and accurate customer information across service lines while maximizing limited human capital.

Join us for this conversation to learn why shared services are instrumental for banks and credit unions in staying agile, innovative and competitive in today's era of disruption.

Key takeaways:

  • Siloed operations is a strategy for fighting the last war for the customer's business. It involves too much duplicate work and rework.
  • Shared services allow every department to work from the same set of documents and accurate data. Processing a document once then re-purposing it anywhere in the bank is a force multiplier that enables you to do more with less.
  • How regional banks, community banks and credit unions can get started in creating their own shared services infrastructure to empower workers and better serve customers.

Joe Labbe

Joe Labbe
Vice President, Production Solutions

Joe Labbe is VP of Product Solutions at KnowledgeLake. His primary responsibility is working with customers, system integration and OEM partners to incorporate the KnowledgeLake intelligent automation platform into vertically oriented business solutions. Prior to joining KnowledgeLake, Joe was the founder and CEO of RPA software firm RatchetSoft, where he guided product development and helped partners and customers leverage the power of RPA to integrate ECMs, line of business systems and streamline document processes.

Bob Browne

Bob Browne
Cedar Creek Consulting

Bob Browne is an experienced banker with over 40 years industry experience in a broad array of areas within community banks and credit unions. For the past 20 years, he has been a consultant to financial institutions nationwide regarding strategy, M&A, operations, payment systems, information technology, compliance and lending related issues. He has strong leadership skills combined with long track record of innovation.
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