All fields required.
Every banking executive knows that engaged employees deliver a better customer experience, an improved sales and service performance, and they are more likely to stay in the organization. Yet, when it comes to how to improve employee engagement, most financial institutions use tools like voice of employee surveys and training that partially address the challenge.
Improving employee engagement is a continuous process which requires developing and sustaining successful behaviors. In this discussion, SeeEverything’s Jim Bywater will share his insights about the X factors for improving employee engagement that deliver the greatest business impact.
Senior Vice President
Terry Badger, CFA, is the managing editor for BAI’s thought-leadership content – the BAI Banking Strategies newsletter, podcast, website and executive reports. He previously served as Director of Investment Content at USAA, where he oversaw the organization’s investment-focused content. He also spent 12 years with The Associated Press, where he held several positions, including assistant national editor for financial news in New York.