BAI Global Innovation Awards Lead Judge Amy Radin and Raghav Agarwal from Infosys discuss recent industry innovation trends and how banks can position themselves as leaders focused on customers, data, and collaboration.
Banks should engage technology that augments human interaction and doesn’t diminish it. AI might flag customer issues, but trained staff likely deliver the solution.
According to insights from the BAI Banking Outlook: 2024 Trends survey, financial services leaders are expected to face challenges on deposit growth, new customer acquisition and customer digital experience.