New opportunities for branch and ATM integration

BAI data tells us that banking customers and members, including small-business owners, still regularly use a combination of branches, ATMs, tap-to-pay and cash. We know that consumers expect convenience but also want high-touch care for more complex transactions. It’s a lot to deliver and still be mindful of costs, smart staffing and reliability.

BAI assembled the following group to share how smarter and efficient branch footprints and ATMs can be future proofed for what’s next in banking.

• Matt Snow, Head of Cash and ATM Operations at Regions Bank, tells us that traditional demographics are less important now than tracking where and how people use money.
• Caleb Callahan, Senior Director of the Financial Crime Unit and Head of Enterprise Fraud at Synovus Bank, stresses the merits of fraud protection in branch and ATM design and staff training.
• James Anthos, Jr., SVP, Director of Retail Distribution Strategy and Analytics at Fifth Third, says that data drives branch decisions from location selection to ongoing upskilling, and that helps employees to keep pace with increasingly specialized customer needs.
• Steve Nogalo, General Manager, North America at NCR Atleos, stresses the unique roles that branches and ATMs play in an evolving banking ecosystem. They are essential in delivering “utility banking” via cash, credit building and more. But they function in an AI future as well, he says.

Download this BAI Special Report to learn more about the value these leaders find in delivering adaptable and scalable branch and ATM services.