Quick Q&A on
Branch Transformation
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While thousands of bank branches have closed in recent years—a trend accelerated by the COVID-19 pandemic—those that remain have the opportunity to leverage digital technology and create a differentiated, in-person experience.
In this Q&A with Roji Oommen, Managing Director, Financial Services at Lumen Technologies, you’ll discover:
- How small and mid-tier banks can compete with the megabanks
- How banks can leverage tracking and customer identification technology to create compelling customer experiences
- How technology can transform the in-branch banking experience
- Ways to right-size branches without cutting services or profitability
- Models from other industries that financial services organizations can use to transform their branches
