BAI Quick Q&A on

Branch Workforce


Jackie Hudson is a branch workforce optimization leader who delivers measurable results on improved efficiency, productivity and sales effectiveness in retail banking.

She shares timely answers on these important questions:

  • How has COVID-19 changed the operating model of branch networks?
  • How can a workforce management solution help optimize branch resources across multiple geographies with unique needs and opportunities?
  • How has staff scheduling and integration with appointment booking improved the customer and employee experience?
  • Why is cross-channel workforce management important?
  • What is the payoff for successfully implementing a branch workforce management solution?

Jackie Hudson
Senior Vice President of Retail Banking Solutions
Kiran Analytics, a Verint company

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