BAI Quick Q&A on
Branch Workforce
Management
Jackie Hudson is a branch workforce optimization leader who delivers measurable results on improved efficiency, productivity and sales effectiveness in retail banking.
She shares timely answers on these important questions:
She shares timely answers on these important questions:
- How has COVID-19 changed the operating model of branch networks?
- How can a workforce management solution help optimize branch resources across multiple geographies with unique needs and opportunities?
- How has staff scheduling and integration with appointment booking improved the customer and employee experience?
- Why is cross-channel workforce management important?
- What is the payoff for successfully implementing a branch workforce management solution?
