Quick Q&A on

Enterprise Content Management

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Creating a superior customer experience is a goal that banks and credit unions continually pursue. But creating that experience isn’t easy — particularly amid an explosion of digital channels.

Enterprise content management helps employees deliver that experience, says Kevin Ledgister, head of customer experience solutions at Deluxe. It also helps organizations reduce costs, streamline processes, manage risk and increase efficiency.

In this one-page Q&A, Kevin answers these questions:

  • Enterprise content management (ECM) has been around for many years. How has it evolved?
  • Can ECM contribute strategic advantages to a financial services organization?
  • Bankers often complain that tracking data and other content on important processes is disjointed. How can ECM streamline that process?
  • Do financial services organizations’ core systems allow for ECM?

Kevin Ledgister
Head of Customer Experience Solutions

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