BAI Deep Dive:

Serving callers safely and efficiently through the pandemic

The coronavirus pandemic has provoked a paradigm shift in consumer behavior and contact center operations. Call centers are seeking industry best practices on how to deliver an ideal consumer experience and operate with optimal efficiency in this new reality. Brands that step up to meet consumers’ needs with speed, confidence and calm stand the best chance of weathering the COVID-19 pandemic and fortifying their positions in the market.