BAI Special Report
The strategic contact center of today and tomorrow
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Today’s contact centers are an operational nucleus that can play a strategic role just as much as they retain their significance as a first line in customer relations.
BAI recently spoke with several prominent individuals within the financial services industry to explore a multitude of aspects about the contact center.
- Nick Kieffer, SVP of the Customer Service Group for Simmons Bank, discusses various contact center trends such as CX, personalization and trust-building.
- John Holt, Director of Care Centers for BOK Financial, provides insights on managing call center efficiencies with the right technology.
- Lindsay Soergel, financial industry consultant, shares how AI can provide potential benefits, innovation and training opportunities in the call center.
- Luke Richardson, VP of Sales of Observe.AI, addresses how using conversation intelligence can help to build a more strategic contact center.
Learn more about how these industry leaders are addressing today’s ever evolving and strategic contact center in this new BAI Special Report, presented by Observe.AI.
