BAI Banking Outlook Webinar

See how the state
of banking is
changing in 2021

One thing is for certain in 2021—the level of uncertainty is unprecedented.

RECORDED: November 18, 2020
TIME: 1:00 - 2:00 PM CT

In 2019, we looked at consumer and industry attitudes and behaviors regarding digital adoption. We repeated the survey in 2020 to see how the pandemic affected those attitudes and behaviors by generation, and across generations. The answers were revealing.

Watch the webinar, download the presentation and get the answers to these questions and many more:

  • What digital products do consumers want most?
  • What are their greatest concerns, by generation?
  • What do financial executives cite as the top business challenge for 2021?
  • How has COVID-19 affected consumer saving?
  • How has work-from-home affected employee productivity?

Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research business and product development for the enterprise. Karl previously ran BAI’s Learning & Development business. His background includes leadership roles with ABN AMRO North America and a technology start-up in the payments industry.

Mark Riddle
Director, Research and Content Delivery

Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.