In 2019, we looked at consumer and industry attitudes and behaviors regarding digital adoption. We repeated the survey in 2020 to see how the pandemic affected those attitudes and behaviors by generation, and across generations. The answers were revealing.
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Director, Research and Content Delivery
Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.