COVID-19 has reshaped consumer behavior in an unprecedented way. As branches closed, banks directed customers in droves towards their digital banking platforms, but many fell short in providing the streamlined experience expected by today’s account holders. The pandemic served to highlight the investment shortcomings in the self-service channel and left many banks scrambling to maintain and keep customer relationships.
Learn how outsourcing the management of your ATM fleet allows you to redirect the resources needed to invest in your digital strategy while simultaneously providing streamlined access to cash withdrawals and deposits for your account holders.
Shpend Ibraimi is Vice President, Managed Services Solutions at Cardtronics. In this role, Shpend leads the design, delivery, and enhancement of the Managed Services Solution for the U.S market.
Shpend has more than a decade of experience in the financial services industry. Most recently prior to joining Cardtronics, Shpend was VP, ATM Channel Manager for UMB Bank, a $20 billion in deposits financial institution, where he led the ATM operations and product team.