BAI Webinar

Branch & Digital

It's about Time

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RECORDED: August 1, 2018
TIME: 1:00 - 2:00 PM CT

While the industry seems to be focused on all things digital, the fact is that the branch still plays a critical role in the distribution strategy. In fact, it’s the successful integration and changing role of the branch within the digital strategy that is key to success in terms of creating greater relationships, as well as supporting a more seamless and relevant customer journey.

Join us for this complimentary BAI webinar, which is a precursor to a more extensive dialogue to be held at BAI Beacon 2018, and hear insights from two industry experts on the convergence of branch and digital and what to look for to make it a success.

Key Takeaways:

  • Best practices from top retailers such as Walmart, Target and Amazon
  • How the "voice" and "touch" generations will impact banking
  • The best way for people, process and technology to integrate physical/digital channels
  • The digital adoption curve inside branches (goals, incentives, metrics)


Linda Garner
Senior Vice President, Omnichannel Platforms
U.S. Bank

Linda direct strategic and tactical business technology projects at U.S. Bank. She works with business leaders to determine how technology can help achieve business goals and customer experience objectives. Ms. Garner collaborate with technology leaders to develop the strategies needed to deliver the desired solutions. Additionally, she builds the business cases needed to obtain project funding.

Linda has worked at U.S. Bank for 20 years. Prior positions include managing enterprise payments and delivery system solutions for customers and employees.

Thomas P. McDermott
Managing Partner
Inver Consulting Group

Tom McDermott is co-founder and Managing Partner of Inver Consulting Group, a financial services consulting firm based in Atlanta, GA. He has over 25 years financial services experience in senior level roles with both large and small banks. Tom is a graduate of Stockton University where he received his B.S. in Finance.

He held several senior level roles at SunTrust Bank, including being one of the first to hold the Omni Channel role in banking. Tom’s innovative product & services at SunTrust include launching mobile deposit, increasing Digital sales, rollout of Image Enabled ATM’s, Video Teller “Teller Connect” and the Technology branch which included Wi-Fi, Tablet Bar, 100 touch point screen, robotic safe deposit box and Video Teller machines. He also ran their Retail Sales function, developing a custom needs based sales process, increasing sales double digit within the first six months.

He is an accomplished industry speaker, having presented in the US, Italy, Germany, Scotland and England, on Omni Channel Strategy.