BAI Webinar

Web Accessibility:
Compliance and Better
Digital Customer Experience

Presented by:

RECORDED: May 28, 2020
TIME: 1:00 - 2:00 PM CT

Web accessibility not only has compliance implications, but has positive, tangible impacts on your brand, customer experience and ability to reach a broader audience, especially with the shift to digital channels. The recognized international standards for web accessibility, WCAG 2.1, have been developed to add accessibility features to all web-based content, including online forms and fillable PDF documents. Implementing these requirements can be difficult, time-consuming and sometimes impossible using the current technologies used by organizations. This is especially true when it comes to online forms and data capture technologies used today. Many organizations still ask users to fill out PDF based forms that were originally created 15 years ago in Word and have never been updated.

In this webinar, you’ll hear insights from industry experts about key accessibility requirements as described in WCAG 2.1, including examples of effective, accessible forms, documents and online data capture for browsers and mobile devices. In addition, you’ll better understand your risks, determine how compliant you are today and formulate a plan to make all your online forms accessible and compliant. In doing so, you can enhance your brand and deliver on the customer experience promise.



Eric Stevens
Vice President of Marketing

Eric Stevens is a technology industry veteran, with over 40 years helping organizations address challenges in security, process automation, business process reengineering, forms automation, document management and software development. He is an expert in electronic forms, forms automation and enterprise content management with a background at JetForm, Documentum and 4Point.


Tom Roberts
Principal Consultant

Tom Roberts has more than 25 years of experience working with business technology for information management, with a strong focus on developing strategic solutions for the insurance and financial services industries. He has particular expertise in customer communications management (CCM), document management, forms modernization, digital transformation and dealing with the challenges of multi-channel delivery.