BAI Banking Outlook:

Trends in

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Are your 2020 business priorities aligned with your customers' expectations? See what BAI research uncovered in its latest BAI Banking Outlook: Trends in 2020. Get the answers to these strategic questions and more:
  • What are financial services leaders’ top business challenges and priorities for 2020?
  • Are attitudes towards traditional banks shifting?
  • Does Gen Z have significantly different customer preferences?
  • How do financial service organizations’ Net Promoter Scores vary by generation?