BAI Banking Strategies

Tackling 2020:

Where to take action

Executive Report

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What are the top business challenges for financial services professionals as we head into 2020? And how should we approach them? From loan growth to customer digital experience, this Executive Report takes a look at the issues and shares insights, solutions and research that will help us address them.
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Articles in this report include:

Customer experience will be the digital imperative in 2020
Financial services leaders cite customer digital experience as their top challenge.

Cut the back-office chaos in 2020
Commercial customers need simpler, more-efficient payment solutions.

Three ways to acquire new customers
A look at what's crucial to bringing in prospects.

Tap into collaboration with the healthcare sector
Cross-industry partnerships represent a deep well of opportunity.

How to grow confidence in growing loans
BAI research identifies organic loan growth as a top business challenge.

A modern approach to customer experience
Excel at these five dimensions of CX to bring moments of delight to customers.

This year, prioritize the critical challenge of ID verification
A robust identity platform can protect against fraud, comply with regulations, and adapt to customer demands.