BAI Banking Strategies Executive Report

Decisions bankers need to make for 2019


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Venturing into the New Year, BAI has sought out its own thought leaders as well as three industry experts to offer their best predictions for the 12 months ahead. The report encompasses themes that include talent management; fraud; building customer relationships through empathy; rethinking the approach to baby boomers; analytics and customer relevance; and evolving the digital customer journey. This combination of articles, and the actionable insights they contain, adds up to an executive report like no other and your ideal read to kick off a successful 2019.
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Articles in this report include:

Winning the talent war in 2019
With new external pressures—including record low unemployment—banks must innovative to attract, hire and retain the best people.

How banks will slay the many-headed hydra of fraud in 2019
The name is as cynical as it is criminal: Fraud-as-a-Service. But here’s how banks will bolster their efforts to protect customer information. 

How will you deepen customer relationships and build trust in 2019?
The new year means tough choices for bankers as they aim to strike the right balance between human and digital channels.

Counteract these five myths about boomers, banking and technology
Baby boomers are the wealthiest generation in history. Here are a wealth of ideas to get past the stereotypes and engage them.

Why banks need analytics to create relevance with customers
It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.

Evolving the digital customer journey in 2019 and beyond
Seamlessly integrated channels, precise journey maps hold the keys to stellar customer experience.