BAI Featured Innovation

Forrester | Consumer banking trends in 2021

Analyst Report


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As consumers embrace digital banking, the role of the branch is coming into question. This Forrester report provides an in-depth analysis of consumer banking trends and how organizations can succeed in the post-pandemic era. Learn why traditional financial institutions are rethinking how to connect with customers, and how new digital-only banks are searching for ways to level the playing field with established competitors.