BAI Featured Innovation

How to reshape banking and mortgage with financial data



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In late 2021, Total Expert commissioned a neutral third party to conduct a survey of more than 225 consumers and more than 100 of your peers to assess behaviors, beliefs and actions regarding the future of banking, with an emphasis on driving growth through customer retention and net-new customer acquisition. In this report, you’ll learn where consumer expectations are now and predictions for where they’re heading.

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