BAI Product Demonstration Webinar

Optimized branch staffing: Responding to volatile customer demand

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RECORDED: October 13, 2021
TIME: 1:00 - 1:45 PM CT

The pandemic has forced branch banking leaders to look differently at their branch networks. With greater volatility and more pronounced shifts in customer demand to digital channels, many banks are trying to determine how to best leverage branch capacity and recognize that one branch operating model does not fit all. Savvy leaders are using branch banking workforce management to act fast and develop new branch operating models that are tailored to the different markets and customers they serve.

Join us for this complimentary webinar to learn how a modern, accurate, and fit for purpose solution with staffing scenarios and robust scheduling can help you plan for and execute on the strategy that is right for your branch network.

You will hear how banks have used branch banking workforce management to:

  • Leverage what-if staffing scenarios to establish the right staffing plans
  • Align branch capacity to customer demand and market needs to form new branch operating models
  • Share resources across branches, markets, and even channels
  • Increase employee self-service and branch staff scheduling flexibility


Jackie Hudson
Global Vice President and General Manager
Kiran Analytics, A Verint Company

Jackie Hudson is the Global Vice President and General Manager of Kiran Analytics – Verint’s Branch Business Unit. Until her recent promotion in August to run the branch business unit, Jackie oversaw strategic services and client management. Jackie is one of the industry’s leading branch workforce optimization professionals who has had a career focused on improving efficiency, productivity, and sales effectiveness in retail banking.

Robert Bitten
Product Manager
Kiran Analytics, A Verint Company

Robert Bitten is Product Manager for the Verint Branch Workforce Engagement, CloudCords solutions. In this role Robert sets the vision for the product suite, ensuring the market-leading features and functionality meet the needs of our branch banking customers.

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