BAI Banking Outlook Webinar

What has the pandemic done to digital banking?

RECORDED: October 21, 2020
TIME: 1:00 - 2:00 PM CT

Does your organization have the right strategy in place to respond to the increased adoption and usage in digital banking services? Recently completed BAI Banking Outlook research evaluates the impact of the COVID-19 pandemic on digital banking and the implications for the future.

Listen as our panel of experts explore critical questions such as:

  • What structures do financial services leaders need to have in place to respond to an increased usage of digital banking services?
  • Are financial services leaders prepared to keep up with this new level of increased digital activity even after the financial services industry “returns to normal”?
  • What new digital services have grown substantially since the pandemic? What areas should financial services leaders be investing in to stay ahead of the curve in the future?


Scott Hurlbert
FVP, Digital Channels
People's United Bank

Scott currently leads the Digital Product Team at People's United Bank, developing and implementing the bank’s Digital Strategy. Over the last 20 years, Scott has held leadership roles in multiple digital verticals including Digital Banking, Digital Marketing, and Payments across all customer segments.

His experience spans multiple operating models and transformation efforts with expertise in bank acquisition conversion, enterprise content management and, most importantly, formation of high-performing teams and talent retention.

He believes in the entrepreneurial spirit and is committed to fostering diverse, open-minded environments where good ideas thrive and people succeed.

Clay Kunz
SVP, Enterprise Digital Acquisition
Wells Fargo

Clayton Kunz is a SVP in the Digital organization at Wells Fargo, leading program and product management initiatives related to digital acquisition, adoption and migration. He has been with Wells Fargo for eight years, with prior roles relating to digital acquisition and strategic planning in Wells Fargo's credit card business. Clay joined Wells Fargo from PayPal, where he held a variety of product and risk-related roles across nearly 8 years at PayPal and then-parent company eBay. Earlier in his career Clay worked in equity research covering financial institutions at the investment banking firm Keefe, Bruyette & Woods.


Karl Dahlgren
Managing Director

Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries. He leads the BAI Research business and product development for the enterprise. Karl previously ran BAI’s Learning & Development business. His background includes leadership roles with ABN AMRO North America and a technology start-up in the payments industry.